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Your car insurance policy is designed to protect you and your vehicle when you need it most — but there are certain situations when your insurer opens a pop-up with definition of insurer may deny claims for damage to your vehicle after a collision. Here are the most common ones:

  1. You’ve breached a condition of your policy by participating in a race or in illegal activities (e.g., illicit trade or transportation). Not only could you find yourself with a hefty fine — or even jail time — but your insurance company may deny your claim and cancel your policy.

    While your car insurance policy is designed to protect you and your vehicle when you need it most, there are certain situations when your insurer may deny claims for damage to your vehicle after a collision.

  2. You’ve made a fraudulent claim. Not only are staged accidents and car insurance fraud dangerous for everyone involved, but they’re expensive for insurance companies — and over time, an increase in false claim payouts can lead to higher premiums for everyone who has car insurance..
  3. The claim you’ve made isn’t covered by your policy. For example:
    1. You decided not to purchase collision coverage (the coverage you need if you’d like to be reimbursed for repairs following a collision).
    2. The collision occurred while your vehicle was rented or leased by you to another person.
    3. An excluded driver (someone you have intentionally removed from your car insurance policy) was driving your vehicle at the time of the accident. 

    Keep your group’s insurance broker informed about any changes in your vehicle use so they can make sure you have the coverage you need.
  4. Repairs to your vehicle will cost less than your deductible. If the damage will only cost $300 to repair but your deductible opens a pop-up with definition of deductible is $500, you’ll be responsible for paying the bill.Get the lowdown on deductibles and make sure you’re comfortable with the deductibles outlined in your policy.
  5. You were using your personal vehicle for business. If you have a personal car insurance policy but you’re using your vehicle for commercial purposes (e.g., using your car to make deliveries or using your vehicle as a tow truck) and are in a collision, your claim won’t be covered. In addition to a denied claim, your insurer could also cancel your policy for failure to disclose a material change.

    If you’re using your personal vehicle for commercial purposes like making deliveries and are involved in an accident, your claim likely won’t be covered by a personal auto insurance policy.

  6. You were using your personal vehicle to transport paying passengers. Your personal auto insurance policy won’t cover you if you’re using your vehicle as a taxi, bus, or sightseeing van to transport paying passengers. It’s important to note, however, that this typically doesn’t apply to situations like sharing the cost of an occasional trip with others traveling with you or being reimbursed for driving expenses like gas as a volunteer driver.
  7. Your policy has expired or been cancelled. If your car insurance policy was cancelled (for non-payment, for example) and you continue to drive without purchasing new coverage, you won’t be protected in a collision.

The good news is most of these situations are avoidable — so always follow the rules of the road, drive safely, and reach out to your group’s broker to make sure you have the right coverage before the unexpected happens. If you make any changes to how you use your vehicle and aren’t sure whether something needs to be reported, it’s worth contacting your group’s broker just to be safe.


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