Get in touch

Contact your group's broker or group administrator today.

How to make a car insurance claim

  1. Contact the police. They will advise you to either stay at the scene until an officer arrives or to meet an officer at your preferred collision centre.

    TIP: We recommend that you do not discuss the accident with anyone but the police prior to contacting us. Don’t sign anything, discuss liability, or accept fault with others involved or with witnesses.

  2. Keep a copy of the police accident report for your records.

  3. Document the details of the accident: information about damage sustained to all involved vehicles, weather and road conditions, and photos at the scene (if possible).

  4. Exchange information — names, addresses, telephone numbers, insurance company names and policy numbers — with everyone involved, including any passengers or witnesses. If necessary, get the licence plate number of anyone who won’t co-operate.

  5. Contact our 24-hour emergency line to report your claim: 1‑800‑607‑2424 or 1‑888‑875‑8088 (Quebec).

    When an accident in Quebec involves two or more vehicles and no injures, a joint report should be submitted with your claim.

    TIP: Be prepared and order a blank copy of the Joint Report from to keep in your glove box and it’ll be there when you need it.

  6. If repairs are required, and with your permission, we’ll then contact one of our approved repair facilities in your area so they can get started right away — no appraisals or estimates required.

    If you'd like to use your own repair facility, we'll provide them with your coverage information and answer any questions they may have. A claims representative will then complete an assessment of the damage, which you can take to your preferred shop.

  7. If repairs are not an option or your stolen vehicle cannot be recovered, one of our claims representatives will help you in processing your claim for a cash settlement.

  8. If you require a rental vehicle, we will help make the arrangements for you.

We partner with Uniban Canada Inc. to deliver superior windshield and window repairs for your car.

Contact us as at 1-800-607-2424 or 1-888-875-8088 (Quebec), and Uniban Canada Inc. will confirm your coverage and provide a replacement quote to the vendor to begin repairs right away.

Your group insurance is there for you if you are injured in a car accident. Depending on your situation, you may be reimbursed for:

  • lost wages
  • medical treatment not covered by other medical plans
  • related expenses

An accident benefits claims representative will be assigned to help you with your claim. They'll be able to answer any questions you have about your coverage and will assist you every step of the way.

Your satisfaction is our top priority.
We guarantee it.

Our hassle-free service program guarantees the quality of your repairs, and the prompt, friendly service you deserve — from start to finish. And with 24-hour emergency service, we’ll be here when you need us most.

How our satisfaction guarantee works

When you or your broker call us to report your claim, we’ll immediately contact one of our approved repair facilities in your area. We’ll give them your coverage information and details of the damage so they’re ready to get working on repairs right away — no appraisals or estimates required. There’s no need for you to shop around for reputable, qualified repair shops as we’ve already done that for you. Our partners must meet rigorous performance standards to be part of our program.

  • Prompt, efficient, and hassle-free service
  • Convenient, on-site car rental pick-up at our Definity Repair Partners
  • Lifetime guarantee (while you own the vehicle) on body, parts, and paint repairs made by a Definity Repair Partner

While you have the option to use a repair shop that does not participate in our program, we can only guarantee your satisfaction when you choose one of our approved Definity Repair Partners.

What's it like to make a claim with us?

Watch real customers share their stories.

A real game changer: how we helped get Mark’s flooded games room and billiards night back on cue

We're here for you

No question is too big or too small. Give us a call:

1-888-875-8088 (Quebec)