How our satisfaction guarantee works
When you or your broker call us to report your claim, we’ll immediately contact one of our approved contractors in your area. We’ll give them your coverage information and details of the damage so they’re ready to get working on repairs right away — no appraisals or estimates required. There’s no need for you to shop around for reputable, qualified contractors as we’ve already done that for you. Our partners must meet rigorous performance standards to be part of our program.
While you have the option to use a contractor that does not participate in our program, we can only guarantee your satisfaction when you choose one of our Definity Repair Partners.